Manager Contact Center

University of Miami; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

A prominent educational institution in Florida is seeking a Sr. Manager, Business Operations for its Contact Center in Medley, FL. The role includes overseeing operations, managing budgets, and implementing improvements for efficiency. The ideal candidate should possess a Bachelor's degree, at least 4 years of relevant experience, and should excel in communication and software proficiency. Competitive salary and benefits offered.

Qualifications

• Minimum 4 years of relevant experience in healthcare management.
• Ability to manage a budget and work within constraints.
• Proficiency in managing public relations and departmental operations.

Responsibilities

• Oversee and manage the outreach division of contact center operations.
• Implement process improvements to enhance operational efficiency.
• Monitor and report on key performance indicators related to operations.

Skills

Budget management

Effective communication

Interpersonal relationships

Computer software proficiency

Education

Bachelor’s degree in relevant field

Tools

Microsoft Office

Job description

Sr. Manager, Business Operations (Contact Center) page is loaded## Sr. Manager, Business Operations (Contact Center)remote type: Remotelocations: Medley, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100094587**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this .The Uhealth Connect Department has a exciting opportunity for a full time Sr Manager, Business Operations to work in Medley, FL.**Core Responsibilities*** Oversee and manage the outreach division of the contact center, including ambulatory referral management, imaging orders, MyChart patient inbaskets, and appointment request forms from the UHealth website.* Oversee and manage the application analysts for the creation and maintenance of scheduling tools such as Epic scheduling decision tree for the enterprise. budgetary controls in partnership with various levels of management.* Implement process improvements to enhance operational efficiency and patient experience. Implement department human resources actions, including hiring, terminations, salary administration, and performance evaluations.* Recruit, train, and prepare performance reports for staff.* Ensure compliance with internal controls, University policies, and external regulatory requirements.* Work closely with executive leadership, service line administrators, and physicians to optimize resource utilization and patient throughput.* Monitor and report on key performance indicators related to contact center operations and patient access services.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****Core Qualifications**Bachelor’s degree in relevant fieldMinimum 4 years of relevant experience**Knowledge, Skills and Attitudes:*** Ability to communicate effectively in both oral and written form.* Ability to maintain effective interpersonal relationships.* Ability to manage a budget and work within the constraints of that budget.* Ability to direct, manage, implement, and evaluate department operations.* Ability to effectively plan, delegate and/or supervise the work of others.* Proficiency in computer software (i.e., Microsoft Office)***Any relevant education, certifications and/or work experience may be considered.**** #LI-EL1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**StaffThe mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit to learn more about our points of pride.The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.