Remote Senior Launch Operations Lead

Ladders; United States; Remote; USD 125,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

401(k) savings plan

Stock options

Job summary

Ladders is seeking a Sr. Operations Specialist - Launch Team to join a leader in the Aerospace & Defense space. The role owns customer launch readiness for a portfolio of accounts, coordinating the operational steps from planning through deployment.

The ideal candidate collaborates with customer program managers, internal stakeholders, and technical teams to ensure each launch is properly scoped, approved, and executed, keeping initiatives on track and strengthening the launch process.

Qualifications

• 3+ years in customer-facing project management or operations roles.
• Experience managing multiple projects with external stakeholders.
• Familiarity with drone-based first responder operations and dock-based remote operations.
• Excellent written and verbal communication skills.

Responsibilities

• Own a portfolio of accounts and manage weekly customer interactions.
• Build relationships with customer program managers and internal teams.
• Lead site surveys and readiness planning with IT and network administrators.
• Drive non-technical launch requirements such as waivers and approvals.
• Ensure readiness gates are met before shipment or deployment.
• Support other specialists during absences and provide feedback for process improvements.

Skills

Customer-facing PM

Stakeholder management

Drone-based ops

Public sector / enterprise

Organization & detail

Communication skills

Job description

Ladders is seeking a Sr. Operations Specialist - Launch Team to join a leader in the Aerospace & Defense space. The role owns customer launch readiness for a portfolio of accounts, coordinating the operational steps from planning through deployment.

The ideal candidate collaborates with customer program managers, internal stakeholders, and technical teams to ensure each launch is properly scoped, approved, and executed, keeping initiatives on track and strengthening the launch process.