Remote Senior Knowledge Management Strategy Lead

Cigna Health and Life Insurance Company; United States; À distance; USD 127 000 - 212 000; Plein temps

Résumé du poste

Cigna Health and Life Insurance Company, via Evernorth, seeks a Senior Manager for Knowledge Management Strategy & Enablement to lead a team that creates, curates, and governs knowledge assets for Customer Operations and Coverage Review Operations, ensuring accuracy, accessibility, and actionable intelligence.

Partnering with Operations, Training, Quality, Product, Technology, and Enablement, you will drive governance, content lifecycle, usability, and adoption, while enabling rapid change and

Qualifications

• 5+ years of progressive leadership in knowledge management, content operations, or related areas.
• Experience governing knowledge assets, content lifecycle, and knowledge quality.
• Ability to influence stakeholders and align across matrixed organizations.

Responsabilités

• Lead knowledge governance, content creation, review, publishing, and retirement.
• Drive content lifecycle management and knowledge health routines.
• Collaborate to improve knowledge accessibility and search effectiveness.
• Lead a team of knowledge professionals and develop capabilities.

Connaissances

Knowledge governance

Content lifecycle

Leadership & team development

Stakeholder influence

Executive communication

Formation

Bachelor's degree preferred

Outils

Knowledge management platforms

Content repositories

Search technologies

Knowledge delivery tools

Description du poste

Cigna Health and Life Insurance Company, via Evernorth, seeks a Senior Manager for Knowledge Management Strategy & Enablement to lead a team that creates, curates, and governs knowledge assets for Customer Operations and Coverage Review Operations, ensuring accuracy, accessibility, and actionable intelligence.

Partnering with Operations, Training, Quality, Product, Technology, and Enablement, you will drive governance, content lifecycle, usability, and adoption, while enabling rapid change and