Remote Senior Knowledge & Content Strategist

Maximus; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Maximus seeks a Senior Analyst for Knowledge and Content Management to serve as SME for knowledge assets in a remote federal contract context. You will develop, maintain, and optimize knowledge content for contact center agents, with emphasis on accuracy, consistency, and SharePoint-based workflows.

Responsibilities include content governance, defining templates, and collaborating across teams to ensure information is current and searchable.

Qualifications

• Bachelor's degree with 5+ years of experience.
• Advanced degree or professional designation preferred.
• Develops solutions to a variety of complex problems.
• Work requires considerable judgment and initiative.
• Exerts some influence on the overall objectives and long-range goals of the organization.
• 5+ years combined experience in knowledge/content management, analytics, business writing, plain language, and immigration law.

Responsibilities

• Build and maintain knowledge base in SharePoint.
• Build document management processes and procedures.
• Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
• Work cross-functionally with internal teams for maximum efficiency and accuracy in documentationcontent.
• Create hierarchy and ownership structure to sustain knowledge management.
• Empower contributions from key stakeholders to improve the knowledge base.
• Design and implement work flows to manage documentation process.
• Establish standard templates for all documentation for the teams to utilize in document creation.
• Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
• Create, promote and apply best practices for writing, style and content in Microsoft style.
• Create training material in support of the Knowledge management process.
• Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
• Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.

Skills

Knowledge management

Content management

SharePoint

Microsoft Office

Technical writing

Education

Bachelor's degree

Advanced degree preferred

Tools

SharePoint

Microsoft 365

Document management systems

Job description

Maximus seeks a Senior Analyst for Knowledge and Content Management to serve as SME for knowledge assets in a remote federal contract context. You will develop, maintain, and optimize knowledge content for contact center agents, with emphasis on accuracy, consistency, and SharePoint-based workflows.

Responsibilities include content governance, defining templates, and collaborating across teams to ensure information is current and searchable.