Remote Associate Project Manager, Knowledge Content

Maximus; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Maximus is seeking an Associate Project Manager - Knowledge Content Management to serve as a Subject Matter Expert delivering, operating and maintaining knowledge management capabilities for the contact center. This role is for an upcoming Federal contract (pending award).

You will develop and manage knowledge content used by agents, build processes and workflows, and work with the client’s content team to ensure information accuracy. A strong understanding of immigration law is required.

Qualifications

• 3+ years of Knowledge/Content Management or Information Governance experience
• 1 - 3+ years of immigration law experience
• 3+ years of analytics, plain language and business writing skills

Responsibilities

• Build and maintain knowledge base in SharePoint or other Content Management Systems.
• Design and implement workflows to manage documentation process.
• Create training material in support of the Knowledge management process.
• Work cross-functionally with internal teams for accuracy in documentation content.

Skills

Project management

Knowledge management

Communication

Analytical writing

Education

Bachelor's degree in related field

Tools

SharePoint

Content Management Systems

Job description

Maximus is seeking an Associate Project Manager - Knowledge Content Management to serve as a Subject Matter Expert delivering, operating and maintaining knowledge management capabilities for the contact center. This role is for an upcoming Federal contract (pending award).

You will develop and manage knowledge content used by agents, build processes and workflows, and work with the client’s content team to ensure information accuracy. A strong understanding of immigration law is required.