Remote Senior Kantata Systems Administrator — Platform SME

Maximus; Salem (OR); Remote; USD 100,000 - 110,000; Full time

Job summary

Maximus is seeking a Senior System Administrator with Kantata expertise to serve as a Subject Matter Expert for Kantata configuration and related business processes. This remote role collaborates with stakeholders to gather requirements, document designs, maintain system configuration, run audits, and support end users. Strong SaaS administration and data integrity skills are essential.

You will work with the Product Manager on new features and contribute to training and knowledge base updates.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5-7 years of related experience.
• Per customer requirements, this position requires United States Citizenship.
• Proven experience in administering SaaS software related to project management, partner management, or resource management.
• Demonstrated analytical abilities to evaluate complex data, identify trends, and resolve issues effectively.
• Must have experience analyzing reports, comparing data across sources, identifying discrepancies, and implementing effective resolutions to ensure data accuracy and integrity.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills with demonstrated customer focus.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Interact with stakeholders to understand and document business needs and technical requirements.
• Document functional and, where relevant, technical design of the system.
• Support the design and modification of business or IT systems.
• Review and create system documentation and user manuals.
• Develop and maintain system documentation including data and process flows, configurations, and integration docs.
• Configure Kantata as needed to meet evolving business needs and maintain data integrity.
• Provide support to business users and technical personnel on Kantata usage.
• Manage Kantata-related administration: users, licenses, custom fields, reports, and layouts.
• Troubleshoot issues, gather diagnostics, and coordinate with ServiceNow and Kantata support.
• Run weekly audits and monitor platform anomalies.
• Maintain user/member and platform data to ensure reporting integrity.
• Escalate when issues cannot be resolved and coordinate with the project team.
• Collaborate with Product Manager on new features and functionality in the field.
• May assist in training platform users and updating knowledge bases.
• Engage Kantata support for incidents or usability questions.
• Assist in migrating to new incident/request systems with knowledge base development.
• Update the administrative guide as features change.
• Assist in training and knowledge sharing with Maximus Learning & Development.

Skills

Kantata administration

Data analysis

Communication

Independent work

Education

Bachelor’s degree

Equivalent experience

Tools

Kantata

MS Excel

Mavenlink

Job description

Maximus is seeking a Senior System Administrator with Kantata expertise to serve as a Subject Matter Expert for Kantata configuration and related business processes. This remote role collaborates with stakeholders to gather requirements, document designs, maintain system configuration, run audits, and support end users. Strong SaaS administration and data integrity skills are essential.

You will work with the Product Manager on new features and contribute to training and knowledge base updates.