Remote Senior IT Support & Escalation Specialist

DEXTER TECHNOLOGIES INC; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

DEXTER TECHNOLOGIES INC is seeking a Senior IT Support Specialist to provide daily Help Desk support and escalate complex issues. The role covers hardware, software, imaging, and enterprise end-user environments.

You will guide teammates, participate in IT projects, and help improve support processes, documentation, and services. Remote position with potential after-hours support based on needs.

Qualifications

• Bachelor’s degree or equivalent practical experience in IT or related field.
• 3–5+ years of progressively responsible IT support experience.

Responsibilities

• Provide day-to-day Help Desk and end-user support, including calls and tickets.
• Offer Tier 2 escalation for hardware, software, and connectivity issues.
• Install, configure, and troubleshoot computers, devices, and applications.
• Collaborate with IT teams and vendors to implement solutions.
• Create and maintain technical documentation and training materials.
• Maintain accurate asset, inventory, and equipment records.

Skills

Windows OS

Microsoft 365

End-user support

Remote support

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in IT or related field

Tools

Imaging

Endpoint management

Software deployment

Remote support

Job description

DEXTER TECHNOLOGIES INC is seeking a Senior IT Support Specialist to provide daily Help Desk support and escalate complex issues. The role covers hardware, software, imaging, and enterprise end-user environments.

You will guide teammates, participate in IT projects, and help improve support processes, documentation, and services. Remote position with potential after-hours support based on needs.