Remote Senior IT Ops Engineer — Automation & Reliability

Convene, Inc.; Tampa (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Convene, Inc. in Tampa is seeking a Senior Operations Engineer to uphold and enhance our production infrastructure in a fully remote capacity.

You will monitor incidents, diagnose root causes, and implement scalable fixes to keep services reliable for our US-based customers. The role emphasizes automation, cross-functional collaboration, and proactive system tuning to improve performance and user experience.

Qualifications

• Bachelor's degree in CS or related field or equivalent experience.
• Proficiency in Linux and Windows server administration.
• Strong problem-solving abilities and collaboration.
• Fluent English communication, both written and verbal.
• Experience with backup/storage techs and virtualization is a plus.

Responsibilities

• Monitor, troubleshoot and resolve production issues.
• Develop tools to automate operational procedures.
• Collaborate with cross-functional teams to align with business goals.
• Enhance system health and performance to maximize product value.
• Perform other duties as assigned.

Skills

Linux administration

Windows server administration

Communication

Team collaboration

Problem solving

Networking basics

Education

Bachelor's degree in Computer Science or related field

Tools

Rubrik

NetApp

VMware ESXi

Microsoft Azure

Microsoft Intune

ITIL

Ticketing systems

PowerShell

Job description

Convene, Inc. in Tampa is seeking a Senior Operations Engineer to uphold and enhance our production infrastructure in a fully remote capacity.

You will monitor incidents, diagnose root causes, and implement scalable fixes to keep services reliable for our US-based customers. The role emphasizes automation, cross-functional collaboration, and proactive system tuning to improve performance and user experience.