Remote Senior IT Operations Technician - Automation

Writing; United States; Remote; USD 115,000 - 135,000; Full time

Job summary

Tines is seeking a Senior IT Operations Technician to join a global IT team in a remote US role. You will tackle complex operational issues, manage enterprise platforms, and mentor peers. The role supports our federal environment and GCC High, reporting to the IT Manager in ETZ.

You’ll balance day-to-day tasks with automation and process improvements. You will collaborate across security, engineering, and IT to ensure reliability, security, and compliance while serving a globally distributed

Qualifications

• 8-12 years of IT Operations experience or senior-level breadth and ownership.
• Advanced administration of enterprise platforms (Google Workspace, Microsoft 365, Slack, Zoom, Jira, identity providers, MDM).
• Experience with GCC High or regulated government cloud environments preferred.
• Experience leading root-cause analysis and scalable improvements.
• Experience as a technical escalation point and mentoring IT professionals.
• Strong judgment balancing employee experience, security, reliability, speed and business impact.
• Automation mindset with emphasis on security, reliability, scalability, and maintainability.

Responsibilities

• Provide expert IT Operations support to a globally distributed workforce.
• Own complex operational issues; investigate, resolve, and consider impact on security, reliability and business outcomes.
• Mentor and coach IT Operations team members and contribute to documentation.
• Support federal environment and GCC High; troubleshoot and create support docs.
• Collaborate with Security and other teams to meet operational, security and compliance needs.
• Lead root-cause analysis and turn findings into scalable improvements.
• Surface risks and improvement opportunities to IT leadership.

Skills

IT Operations leadership

Incident management

Root-cause analysis

Automation mindset

Mentoring

Security & reliability balance

Tools

Google Workspace

Microsoft 365

Slack

Zoom

Jira

Job description

Tines is seeking a Senior IT Operations Technician to join a global IT team in a remote US role. You will tackle complex operational issues, manage enterprise platforms, and mentor peers. The role supports our federal environment and GCC High, reporting to the IT Manager in ETZ.

You’ll balance day-to-day tasks with automation and process improvements. You will collaborate across security, engineering, and IT to ensure reliability, security, and compliance while serving a globally distributed