Remote Senior IT Director — MSP Governance & Strategy

BridgeTower Media; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Employer-funded ICHRA health premiums

Vision and dental

Life/AD&D and disability insurance

Employee Assistance Program

Unlimited PTO

401K with company match

Tuition Assistance Program

Growth opportunities

Job summary

BridgeTower Media seeks a Senior IT Manager to own the IT roadmap and manage an outsourced delivery model across 265 employees and 30+ brands. You will set governance, budgets, and SLAs with MSPs and vendors, aligning IT with business strategy.

This fully remote leadership role requires strong negotiation, risk, and cybersecurity oversight, plus experience guiding IT in mergers and data protection across multi-cloud environments.

Qualifications

• Bachelor’s degree in IT, CS, IS, or related field.
• 8+ years IT experience with at least 4 in IT management.
• 5+ years managing MSP relationships and vendor strategy.
• Governing outsourced IT with SLAs, KPIs, and scorecards.
• Knowledge of ITIL/ITSM, incident, change, and request management.
• Experience supporting 200+ users in distributed/remote environments.
• Strong executive communication and vendor negotiation skills.
• Certifications such as ITIL 4, CISSP, CISM, CompTIA Security+, or MS 365/Azure preferred.
• Experience with NIST CSF/CIS Controls and security awareness.

Responsibilities

• Own IT strategy, multi-year roadmap, and budget planning.
• Define MSP relationship and SLAs; review monthly performance.
• Govern IT cadence with KPI scorecard and regular reporting.
• Lead IT due diligence for acquisitions and technology integration.
• Oversee website hosting, domains, and email infrastructure.
• Oversee cybersecurity plan with MSP and incident response.
• Manage office networks, hardware, and printer leases.
• Collaborate with HR and Legal on privacy/compliance.

Skills

IT budget management

Vendor management

MSP governance

IT governance

Negotiation

Executive communication

ITIL/ITSM

Remote/distributed leadership

Security operations oversight

Budget forecasting

Contract negotiation

RACI and KPI scorecards

Cloud & Azure administration

Strategic IT planning

Education

Bachelor’s degree in information technology, computer science, information systems, or related field

Tools

Microsoft 365

Entra ID

Azure

SOC (security operations)

Cloud hosting & backup tools

CrowdStrike Falcon

Cloudflare Zero Trust

Mimecast

AvePoint

Keeper

KnowBe4

WP Engine (WordPress hosting)

ClickUp

DMARC/SPF/DKIM

Job description

BridgeTower Media seeks a Senior IT Manager to own the IT roadmap and manage an outsourced delivery model across 265 employees and 30+ brands. You will set governance, budgets, and SLAs with MSPs and vendors, aligning IT with business strategy.

This fully remote leadership role requires strong negotiation, risk, and cybersecurity oversight, plus experience guiding IT in mergers and data protection across multi-cloud environments.