Remote Senior IT Director - Healthcare Tech & Security

Impact Advisors; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Annual performance bonus

Job summary

Impact Advisors, a national healthcare management consulting firm, seeks a Senior Director of Information Technology to lead IT services for internal operations and client-facing managed services. The role oversees networking, cloud, security, and end-user computing, ensuring reliability, security, and regulatory alignment.

Remote work options in the United States are available. The ideal candidate has 10+ years in enterprise IT, 5+ years in leadership, and a proven record in managed services or

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related field, or equivalent professional experience.
• 10+ years of progressive IT experience with significant experience across multiple areas of enterprise technology.
• 5+ years of IT leadership experience, preferably within managed services, healthcare, professional services, or another highly regulated environment.
• Demonstrated experience across enterprise networking and infrastructure, systems and cloud engineering, identity and access management, endpoint and device management, hardware and software management, application support, service desk and IT service management, secure file transfer and system integrations, telecommunications, cybersecurity, compliance, and business continuity.
• Experience managing geographically distributed technology environments and users.
• Experience supporting client-facing technology services and working directly with client IT organizations.
• Experience establishing and managing SLA-based services, major incidents, escalations, and root-cause resolution.
• Demonstrated experience managing technology vendors, contracts, licensing, budgets, and technology investments.
• Strong leadership, communication, problem-solving, and client relationship skills.

Responsibilities

• Lead the strategy, delivery, and continuous improvement of internal and client-facing IT services.
• Oversee networking, infrastructure, systems engineering, cloud services, remote connectivity, VPNs, firewalls, and related technologies.
• Manage secure connectivity between company, client, vendor, and cloud environments.
• Oversee application management and support, including operational ownership, maintenance, upgrades, incidents, integrations, and vendor escalation.
• Manage secure file-transfer technologies, data exchanges, interfaces, and related monitoring and support.
• Lead end-user computing, including hardware procurement, computer imaging, configuration, endpoint management, software deployment, patching, inventory, lifecycle management, and secure device disposition.
• Oversee software licensing, deployment, renewals, technology vendors, and IT asset management.
• Lead service desk operations and establish effective incident, request, problem, change, outage, and escalation management processes.
• Define and monitor IT service levels, performance measures, root-cause analysis, and continuous improvement initiatives.
• Own the technology workstream for new client onboarding, including network connectivity, system and application access, identity provisioning, file transfer, devices, communications, interfaces, security requirements, and support models.
• Serve as a senior technology contact for client IT organizations and lead resolution of significant client-impacting technology issues.
• Oversee communications technology, including collaboration, conferencing, telephony, and related services.
• Partner with security, privacy, and compliance teams to maintain appropriate technology controls and support regulatory and contractual requirements.
• Maintain business continuity and disaster recovery readiness for critical infrastructure, applications, connectivity, and technology services.
• Manage technology vendors, contracts, licensing, budgets, capacity, and lifecycle planning.
• Build, lead, mentor, and develop a high-performing IT team with clear responsibilities, operating standards, documentation, and escalation pathways.

Skills

IT leadership

Networking

Cloud engineering

Security & compliance

Vendor management

SLA management

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Microsoft Azure

Identity management

Job description

Impact Advisors, a national healthcare management consulting firm, seeks a Senior Director of Information Technology to lead IT services for internal operations and client-facing managed services. The role oversees networking, cloud, security, and end-user computing, ensuring reliability, security, and regulatory alignment.

Remote work options in the United States are available. The ideal candidate has 10+ years in enterprise IT, 5+ years in leadership, and a proven record in managed services or