Remote Senior Human Data Operations Leader

Prolific Academic Ltd; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Prolific seeks a Senior Human Data Operations Partner to drive end-to-end operational processes powering our specialised participant pools. You will enable client-specific projects, collaborating with delivery, product and tech teams to transform processes into scalable solutions.

The role requires hands-on onboarding, verification and quality management of participants, with a strong emphasis on cross-functional coordination to meet internal and external stakeholder needs.

Qualifications

• Proven experience in human data operations, ideally in marketplace or platform environments.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Strong project management skills with attention to detail and operational execution.
• Experience implementing and optimizing processes to improve efficiency and scalability.
• Proficiency with operational tools such as Zapier and HubSpot.
• Exceptional communication and documentation skills with stakeholder enablement.
• Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing platforms.
• Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain-specific task curation.
• Understanding of Prolific’s platform and its role in delivering high-quality human data for AI research.

Responsibilities

• Develop detailed project plans, workflows, and enablement materials to support efficient delivery.
• Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands.
• Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements.
• Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.
• Monitor participant engagement and quality metrics, using insights to drive improvements.
• Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks.
• Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives.
• Collaborate with product managers to transform manual processes into scalable, technology-driven solutions.
• Act as a conduit between delivery teams and operational functions to ensure seamless project execution.
• Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption.

Job description

Prolific seeks a Senior Human Data Operations Partner to drive end-to-end operational processes powering our specialised participant pools. You will enable client-specific projects, collaborating with delivery, product and tech teams to transform processes into scalable solutions.

The role requires hands-on onboarding, verification and quality management of participants, with a strong emphasis on cross-functional coordination to meet internal and external stakeholder needs.