Remote Senior Healthcare SaaS Customer Success Leader

TigerConnect; El Segundo (CA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote flexibility

Office in El Segundo

Medical, Dental & Vision insurance

401(k) match

Wellness days

Flexible time off

Job summary

TigerConnect is seeking a Senior Customer Success Manager to manage post-sale strategic relationships with large enterprise healthcare clients. You will drive retention, adoption, and expansion by aligning customer outcomes with TigerConnect’s platform capabilities.

You’ll partner with sales, product, and professional services to ensure seamless onboarding, value realization, and ongoing advocacy. Responsibilities include developing success plans, monitoring ROI, and guiding customers through

Qualifications

• 8+ years of experience in client success management or a related field, with a focus in B2B SaaS industry
• Healthcare or healthcare tech experience is required
• Strong communication and presentation skills with ability to convey complex ideas to diverse stakeholders

Responsibilities

• Serve as trusted advisor for assigned accounts including clinical leaders, IT teams, and administrators
• Lead discussions on healthcare goals and strategies, conduct check-ins and value reviews
• Develop tailored success plans with measurable objectives and ROI focus
• Identify upsell/cross-sell opportunities aligned with customer goals and retention

Skills

Healthcare SaaS

Account management

Relationship building

Data analytics

Cross-functional collaboration

CRM tools

Education

Bachelor's degree in healthcare, business, marketing, or related field

Tools

Salesforce

Gainsight

Job description

TigerConnect is seeking a Senior Customer Success Manager to manage post-sale strategic relationships with large enterprise healthcare clients. You will drive retention, adoption, and expansion by aligning customer outcomes with TigerConnect’s platform capabilities.

You’ll partner with sales, product, and professional services to ensure seamless onboarding, value realization, and ongoing advocacy. Responsibilities include developing success plans, monitoring ROI, and guiding customers through