Remote Senior Director, Student Experience & Operations

American College of Education; United States; Remote; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, & vision Insurance

HSA and FSA options

Paid parental leave

Paid volunteer time

Tuition reimbursement & reduction

401k and employer match

Wellness and EAP program

Employee recognition and awards

Job summary

American College of Education is seeking an Assistant Director, Student Experience & Operations to lead the strategy and execution of the student lifecycle. You will partner with IT and business leaders to drive CRM/SIS improvements, define scalable processes, and advance student success in a remote environment.

You will oversee student operations, employ agile methods, and champion data-driven decisions while aligning with ACE’s mission and strategic priorities.

Qualifications

• Master's degree required, preferably in Higher Education, Business Administration, Organizational Leadership, Information Systems, Operations Management, or a related field.
• Bachelor's degree from an accredited institution.
• 10+ years of progressive leadership experience in higher education supporting the student lifecycle through operational, technology, process improvement, or student services functions.
• 5+ years of experience leading teams and managing people leaders.
• Significant experience with Microsoft CRM, Anthology, Canvas, or similar enterprise platforms.
• Proven experience leading enterprise-wide operational and technology transformation initiatives.
• Strong project and program management expertise, including agile methodologies and technology implementation frameworks.
• Experience designing and optimizing business processes that support student success and organizational scalability.
• Demonstrated ability to influence and collaborate with executive leaders and cross-functional stakeholders.
• Excellent written, verbal, presentation, and facilitation skills.
• Ability to manage multiple strategic initiatives simultaneously in a remote environment.
• Strong analytical skills with experience using operational and student data to drive decisions.

Responsibilities

• Provide strategic and operational leadership across the student lifecycle.
• Lead the strategy, design, implementation, and continuous improvement of the end-to-end student experience.
• Direct student operations initiatives and establish operational standards that support student success.
• Partner with executive leadership, business leaders, Product Owners, and IT teams to define and prioritize strategic enhancements.
• Lead cross-functional initiatives that improve operational effectiveness, scalability, system functionality, and student satisfaction.
• Ensure all system changes, business processes, and operational workflows align with defined student lifecycle objectives using agile methodologies.
• Develop and implement policies, processes, procedures, and technology solutions that streamline the student experience.
• Promote the effective utilization of technology to support staff productivity and student success.
• Partner with technology teams to implement and support enterprise solutions and process enhancements.
• Monitor performance metrics, operational effectiveness, and student experience outcomes, using data-driven insights to drive continuous improvement.
• Provide leadership and oversight for operational teams while fostering employee engagement, accountability, and professional development.
• Lead organizational change management efforts associated with process, technology, and operational improvements.
• Act as a champion for innovation, collaboration, and student-centered decision-making across the institution.
• Establish priorities, manage multiple initiatives, and ensure timely delivery of strategic and operational objectives.
• Serve as a role model in managing deadlines, deliverables, and cross-departmental collaboration.

Skills

Leadership

Student lifecycle

Communication

Project management

Analytical skills

Remote collaboration

Stakeholder management

Agile methodologies

Education

Master's degree

Bachelor's degree

Tools

Microsoft CRM

Anthology

Canvas

Job description

American College of Education is seeking an Assistant Director, Student Experience & Operations to lead the strategy and execution of the student lifecycle. You will partner with IT and business leaders to drive CRM/SIS improvements, define scalable processes, and advance student success in a remote environment.

You will oversee student operations, employ agile methods, and champion data-driven decisions while aligning with ACE’s mission and strategic priorities.