Remote Senior Director, Engineering Ops & Security

Ring Inc; New York (NY); On-site; USD 240,000 - 250,000; Full time

Job summary

Vida is seeking a Sr. Director of Engineering Operations & Security in the United States to lead test strategy, CI/CD, and cloud infrastructure while owning the security program.

You will oversee corporate IT, IAM, and security operations, and serve as the Security Officer, ensuring compliance with HIPAA, SOC 2, HITRUST, and PCI. The role drives reliability improvements, incident response, and a security-first engineering culture across product engineering, security, and customer-facing

Qualifications

• Bachelor's Degree minimum.
• 10+ years in software engineering with 4+ years leading multiple teams and developing Engineering Managers.
• Direct ownership of DevOps, SRE, platform, or engineering operations at meaningful scale, including CI/CD, infrastructure as code, and cloud infrastructure (AWS or GCP).
• Experience owning a customer-facing production operations, integrations, or technical support function with real SLAs and consequences when they slip.
• Demonstrated track record running incident management and on-call for production systems, including leading incidents and driving fixes.
• Experience operating inside a regulated environment: HIPAA, SOC 2, HITRUST, PCI, or comparable, with enough fluency to own a security program.

Responsibilities

• Own test strategy and automation, CI/CD, infrastructure as code, cloud platform, and developer environments.
• Set and enforce the quality gates and deployment practices that let product engineering move quickly without breaking things.
• Drive measurable improvement in developer productivity, build and deploy reliability, and time to recovery.
• Own corporate IT, identity and access management, endpoint and device management, and SaaS and vendor security.
• Serve as Vida's Security Officer with accountability for the information security program: policy ownership, risk assessment, security awareness, vulnerability management, and incident response.
• Act as the executive point of contact for customer security diligence, questionnaires, and audit activity, accelerating the sales cycle.
• Build and lead the security roadmap, and hire the security depth the program requires.
• Own client data operations and eligibility and data feed operations end to end, including reliability and monitoring.
• Own Tier 2/3 escalations from Customer Success with SLAs and collaboration with CS leadership.
• Transition the team from a support-shaped function into an engineering-shaped one with better tooling and career ladders.
• Own incident management for customer-visible issues, on-call rotations, incident command, and postmortems to prevent recurrences.
• Establish one operating standard across teams including on-call practices, incident process, and measurable health metrics.
• Define and report reliability and security measures to create a shared language for system health.
• Develop Managers and Senior Engineers and assess bench strength to fill gaps.
• Land Production Operations transition into Engineering without dropping customer commitments.
• Establish SLA and prioritization with Customer Success and reduce manual workload.

Skills

Leadership

DevOps/SRE

Cloud platforms

Incident management

Regulated environment

Team restructuring

Education

Bachelor's Degree

Tools

AWS

GCP

CI/CD

Infrastructure as code

Job description

Vida is seeking a Sr. Director of Engineering Operations & Security in the United States to lead test strategy, CI/CD, and cloud infrastructure while owning the security program.

You will oversee corporate IT, IAM, and security operations, and serve as the Security Officer, ensuring compliance with HIPAA, SOC 2, HITRUST, and PCI. The role drives reliability improvements, incident response, and a security-first engineering culture across product engineering, security, and customer-facing