Remote Senior Director — Claims Workforce Strategy

Centene Corporation; Florida; À distance; USD 146 000 - 270 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules (remote/hybrid

Résumé du poste

Centene Corporation seeks a strategic Workforce Management Leader to define and drive capacity planning and scenario models for a large-scale claims operation. This role influences senior leadership on short- and long-term business objectives and supports remote work from anywhere in the United States.

Requires a Bachelor's degree and 10+ years of related experience, with 5+ years in management. The position offers extensive benefits, competitive pay, and a flexible work arrangement across

Qualifications

• Requires a Bachelor's degree and 10+ years of related experience with prior management experience or equivalent accomplishments.
• 5+ years management experience preferred.

Responsabilités

• Plans and directs workforce management policies, objectives, operations, and initiatives
• Defines the overall vision for workforce management within the contact center to ensure achievable goals and milestones are set
• Prioritizes initiatives and opportunities consistent with mission and strategic direction of the organization to lead the workforce management team
• Analyzes operations and influences key performance criteria to influence staffing model strategies based on trends and forecasted results to create the most effective and efficient support models for contact center
• Develops and directs the inter-departmental partnerships to collaborate and maintain effective operations within the workforce management department of the contact center
• Oversees efforts in development of workforce management budget and hiring strategies with business stakeholders to ensure they are in line with the operational and business goals
• Establishes operational targets, best practices, and training programs to support the contact center and drive quality and efficiency standards
• Oversees the strategic initiatives related to onboarding, hiring, recent promotes, transfers and performance and/or reward decisions within workforce management function to support future growth and strategy
• Performs other duties as assigned
• Complies with all policies and standards

Connaissances

Staffing planning

Workforce management

Leadership

Strategic planning

Forecasting

Formation

Bachelor's degree

Outils

Budgeting

Hiring processes

Description du poste

Centene Corporation seeks a strategic Workforce Management Leader to define and drive capacity planning and scenario models for a large-scale claims operation. This role influences senior leadership on short- and long-term business objectives and supports remote work from anywhere in the United States.

Requires a Bachelor's degree and 10+ years of related experience, with 5+ years in management. The position offers extensive benefits, competitive pay, and a flexible work arrangement across