Remote Senior Director, Claims Workforce Strategy

Centene Management Company LLC; Missouri; Hybrid; USD 146,000 - 270,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock plans

Tuition reimbursement

Paid time off

Flexible work arrangements

Job summary

Centene is seeking a strategic leader to drive the workforce management strategy for a large-scale claims operation. This role influences senior leadership and shapes staffing plans to meet service, quality, and efficiency objectives.

Remote work from anywhere in the United States is supported. Requires a Bachelor's degree with 10+ years of related experience and 5+ years in management; prior workforce planning in claims is highly preferred.

Qualifications

• Requires a Bachelor's degree and 10+ years of related experience, including prior management experience or equivalent experience.
• 5+ years of management experience preferred.

Responsibilities

• Plans and directs workforce management policies, objectives, operations, and initiatives.
• Defines the overall vision for workforce management within the contact center to ensure achievable goals and milestones are set.
• Prioritizes initiatives and opportunities consistent with mission and strategic direction of the organization to lead the workforce management team.
• Analyzes operations and influences key performance criteria to influence staffing model strategies based on trends and forecasted results to create the most effective and efficient support models for contact center.
• Develops and directs the inter-departmental partnerships to collaborate and maintain effective operations within the workforce management department of the contact center.
• Oversees efforts in development of workforce management budget and hiring strategies with business stakeholders to ensure they are in line with the operational and business goals.
• Establishes operational targets, best practices, and training programs to support the contact center and drive quality and efficiency standards.
• Oversees the strategic initiatives related to onboarding, hiring, recent promotes, transfers and performance and/or reward decisions within workforce management function to support future growth and strategy.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education

Bachelor's degree

Job description

Centene is seeking a strategic leader to drive the workforce management strategy for a large-scale claims operation. This role influences senior leadership and shapes staffing plans to meet service, quality, and efficiency objectives.

Remote work from anywhere in the United States is supported. Requires a Bachelor's degree with 10+ years of related experience and 5+ years in management; prior workforce planning in claims is highly preferred.