Remote Senior Director, Claims Workforce Strategy

Centene Corporation; Missouri; Hybrid; USD 146,000 - 270,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Flexible remote/hybrid/work schedules

Job summary

Centene Corporation is seeking a strategic workforce management leader to define capacity planning and scenario modeling for a large-scale claims operation. You will influence senior leadership on short- and long-term plans and lead a remote-friendly team to meet service, quality, and efficiency goals.

The role requires a Bachelor's degree and 10+ years of related experience, including management. You will partner across departments to align staffing with business objectives and budgets while

Qualifications

• Requires a Bachelor's degree and 10+ years of related experience, including management.
• 5+ years management experience preferred.

Responsibilities

• Plans and directs workforce management policies, objectives, operations, and initiatives
• Defines the overall vision for workforce management within the contact center to ensure achievable goals and milestones are set
• Prioritizes initiatives and opportunities consistent with mission and strategic direction of the organization
• Analyzes operations and influences staffing model strategies based on trends and forecasted results
• Develops and directs partnerships to maintain effective operations within workforce management
• Oversees workforce management budget and hiring strategies with business stakeholders
• Establishes targets, best practices, and training programs to support the contact center
• Oversees onboarding, hiring, transfers and performance/reward decisions within workforce management
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Strategic leadership

Forecasting

Workforce management

Budgeting

Cross-functional collaboration

Education

Bachelor's degree

Job description

Centene Corporation is seeking a strategic workforce management leader to define capacity planning and scenario modeling for a large-scale claims operation. You will influence senior leadership on short- and long-term plans and lead a remote-friendly team to meet service, quality, and efficiency goals.

The role requires a Bachelor's degree and 10+ years of related experience, including management. You will partner across departments to align staffing with business objectives and budgets while