Senior Director, AI‑Driven Unified Communications (Remote)

Direct Travel, Inc.

United States

Remote

USD 260,000 - 360,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

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Job summary

Direct Travel, Inc. is seeking a Sr.

Director of Digital Unified Communications to lead the global cloud-based UC and digital engagement platform. Based remotely in the United States, you will consolidate multi-vendor ecosystems (RingCentral, NiCE, Zoom, Twilio Flex) into a unified platform, drive AI agentic strategies, and align with executive objectives while ensuring security, compliance, and scale across regions.

Qualifications

Bachelor's degree plus 10+ years IT/digital communications leadership experience.
Proven track record consolidating multi‑region UC environments.
Experience deploying AI in production for customer or employee engagement.
Executive presence with ability to influence C‑suite stakeholders.
Demonstrated experience managing vendor relationships and budgets.

Responsibilities

Lead consolidation and modernization of multi‑vendor UC environments across regions.
Define a platform operating model with reusable APIs and integrations.
Oversee budget, vendor management, and compliance for UC portfolio.
Partner with IT Security, Infrastructure, and Development teams.
Drive agentic AI strategy and measurable business outcomes.
Collaborate with executive leadership to align technology with business goals.