Remote Senior Director, AI-Driven Support Transformation

Everbridge; United States; On-site; USD 174,000 - 220,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge is seeking a Sr. Director, Support Intelligence & Transformation to lead operational improvements. This remote role focuses on evolving Global Support into a proactive, intelligence-driven customer operations organization.

Key responsibilities include establishing support frameworks, driving automation, and enhancing customer readiness for releases. Candidates should have 7+ years of experience in technical support and a strong understanding of AI-enabled operations. Salary ranges from $174,000 - $220,000 annually.

Qualifications

• 7+ years of experience in technical support, support operations, or operational transformation leadership.
• Experience leading transformation initiatives within SaaS or enterprise software environments.
• Strong understanding of operational intelligence and AI-driven models.

Responsibilities

• Establish support intelligence frameworks across the organization.
• Drive automation opportunities across support operations.
• Coordinate operational readiness for major releases and initiatives.
• Oversee operational tooling and systems optimization.
• Lead and mentor support functions and drive operational excellence.

Skills

Technical support experience

Operational transformation initiatives

AI-enabled workflows

Support telemetry

Analytical skills

Cross-functional collaboration

Project management

Job description

Everbridge is seeking a Sr. Director, Support Intelligence & Transformation to lead operational improvements. This remote role focuses on evolving Global Support into a proactive, intelligence-driven customer operations organization.

Key responsibilities include establishing support frameworks, driving automation, and enhancing customer readiness for releases. Candidates should have 7+ years of experience in technical support and a strong understanding of AI-enabled operations. Salary ranges from $174,000 - $220,000 annually.