Director, AI-Driven Support Transformation
Everbridge
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Benefits offered by this job
Job summary
Everbridge is seeking a Sr. Director, Support Intelligence & Transformation to lead the evolution of global support into an AI-enabled organization. This remote role allows flexibility in location within the US, focusing on operational intelligence, support governance, and modernization of customer operations.
The ideal candidate will possess over 7 years of experience in technical support or operations, driving efficiency and proactive practices across support, engineering, and product teams. The position is critical for enhancing customer experience and operational excellence.
Qualifications
- Minimum 7 years of experience in technical support or operational leadership.
- Proven ability to drive operational transformation within SaaS environments.
- Strong analytical and systems-thinking capabilities.
Responsibilities
- Drive operational intelligence and support telemetry across the organization.
- Implement AI-enabled workflows improving scalability.
- Manage escalation governance and operational readiness.
Skills
Education
Job description
Everbridge is seeking a Sr. Director, Support Intelligence & Transformation to lead the evolution of global support into an AI-enabled organization. This remote role allows flexibility in location within the US, focusing on operational intelligence, support governance, and modernization of customer operations.
The ideal candidate will possess over 7 years of experience in technical support or operations, driving efficiency and proactive practices across support, engineering, and product teams. The position is critical for enhancing customer experience and operational excellence.
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