Director of Technical Support & AI Transformation

Intradiem; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

Intradiem seeks a leader for its Technical Support function to define long-term vision and enhance operational efficiency. This role demands 12+ years of experience, with a strong emphasis on strategic leadership in SaaS environments and AI-driven innovations.

The ideal candidate will foster top talent and ensure support delivery aligns with company objectives, driving customer satisfaction and integrating across functions.

Qualifications

• 12+ years of related experience, including 5+ years in senior leadership roles.
• Proven track record in strategic execution within technical support environments.
• Experience with AI transformation within support organizations.

Responsibilities

• Define and drive the long-term vision for Technical Support.
• Lead the AI transformation of Technical Support function.
• Promote a culture of collaboration across departments.

Skills

Strategic leadership

Technical acumen

AI-powered support tools

Communication skills

Analytical thinking

Education

Bachelor's Degree in Computer Science, Technology, Engineering, or Mathematics

Tools

ACD Systems

Workforce Management Systems

Job description

Intradiem seeks a leader for its Technical Support function to define long-term vision and enhance operational efficiency. This role demands 12+ years of experience, with a strong emphasis on strategic leadership in SaaS environments and AI-driven innovations.

The ideal candidate will foster top talent and ensure support delivery aligns with company objectives, driving customer satisfaction and integrating across functions.