Remote Senior Customer Success Engineer - Java & Integrations

Openkrill; United States; Remote; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Feedzai is seeking an Advanced Customer Success Engineer to design and implement technical solutions across the Feedzai platform for enterprise customers. You will configure, customize, and extend customer solutions using Java and SQL, build robust integrations, and lead technical activities during deployments and go-lives.

You will mentor engineers, optimize performance, and collaborate closely with Product Engineering and Customer Success teams.

Qualifikationen

• 7+ years of professional software engineering experience.
• Strong Java development skills to understand, customize, and debug complex applications.
• Strong SQL knowledge and database troubleshooting.
• Experience designing and implementing enterprise software integrations.
• Experience with REST APIs, messaging platforms, asynchronous systems, and file-based integrations.
• Experience with cloud platforms (AWS preferred).
• Strong troubleshooting and root cause analysis skills in production environments.
• Experience analyzing Java application performance (thread dumps, heap analysis, JVM tuning).
• Solid understanding of distributed systems, software architecture, scalability, and performance.
• Excellent communication skills and the ability to work directly with customer engineering teams.
• Ability to balance hands-on technical work with customer-facing responsibilities.
• Experience in fraud prevention, financial services, or risk management platforms (nice to have).
• Experience with Kubernetes and containerized applications (nice to have).
• Experience with PostgreSQL and NoSQL databases (nice to have).

Aufgaben

• Design and implement technical solutions that maximize the value of the Feedzai platform.
• Configure, customize, and extend customer solutions using Java, SQL, and platform configuration.
• Build and maintain integrations using REST APIs, messaging systems, event-driven architectures, and file processing.
• Troubleshoot complex production issues across application, database, infrastructure, and integration layers.
• Analyze and optimize application performance, scalability, and operational reliability.
• Lead technical activities during implementations, upgrades, migrations, and production go-lives.
• Support enterprise customers throughout the implementation and post-production lifecycle.
• Review solution designs and implementation approaches to ensure alignment with Feedzai best practices.
• Mentor other engineers and contribute to reusable implementation assets, documentation, and engineering standards.
• Collaborate with Product Engineering by providing feedback based on real customer implementations and operational experience.

Kenntnisse

Java development

SQL expertise

REST APIs

Enterprise integrations

Cloud platforms

Troubleshooting

Performance tuning

Distributed systems

Communication

Customer-facing

Fraud domain (nice)

Kubernetes (nice)

PostgreSQL (nice)

NoSQL (nice)

Tools

Kubernetes

AWS

PostgreSQL

NoSQL

Jobbeschreibung

Feedzai is seeking an Advanced Customer Success Engineer to design and implement technical solutions across the Feedzai platform for enterprise customers. You will configure, customize, and extend customer solutions using Java and SQL, build robust integrations, and lead technical activities during deployments and go-lives.

You will mentor engineers, optimize performance, and collaborate closely with Product Engineering and Customer Success teams.