Remote Senior Color & Technical Support Specialist

Axalta; United States; A distancia; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Descripción de la vacante

Axalta is seeking a Technical Advanced Support Specialist II to provide color matching expertise and technical support for Axalta products. You will collaborate with cross-functional teams to ensure accurate color assistance and resolve refinish issues in real-world collision repair settings.

The role requires hands-on painting experience, the ability to troubleshoot, and strong communication to guide customers through product selection, application, and best practices.

Formación

• Minimum 5+ years hands-on collision repair painting experience.
• Axalta solvent and waterborne experience.
• Able to diagnose paint application concerns and explain corrective actions practically.
• Demonstrated ownership, integrity, and a solution-focused approach.
• Excellent communication and interpersonal skills; ability to convey technical/color information.
• Experience in customer support or technical service preferred.

Responsabilidades

• Serve as the primary contact for technical inquiries and issues related to Axalta product offerings.
• Assist customers with all aspects of actual product usage within all product lines.
• Guide customers through product selection, including activator and reducer choices.
• Provide color tool assistance on fan decks, color selectors, tint chart info.
• Enter complaints in Salesforce for quality issues and coordinate field support when needed.
• Provide guidance on color correction techniques and best practices.
• Share technical knowledge with coworkers and lead quarterly color/technical updates.

Conocimientos

Collision repair painting

Technical troubleshooting

Communication skills

Customer support

Quality assurance

Team collaboration

Ownership and integrity

Salesforce

Seismic

FSL

Herramientas

Salesforce

Seismic

FSL

ColorNet

Mobius

Descripción del empleo

Axalta is seeking a Technical Advanced Support Specialist II to provide color matching expertise and technical support for Axalta products. You will collaborate with cross-functional teams to ensure accurate color assistance and resolve refinish issues in real-world collision repair settings.

The role requires hands-on painting experience, the ability to troubleshoot, and strong communication to guide customers through product selection, application, and best practices.