Technical Advanced Support Specialist (Level II) (Fully Remote)

Axalta; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Axalta is a global coatings company focusing on sustainable, colorful solutions that protect products from heat, corrosion, and other elements. With 150+ years of experience, it serves 100,000+ customers across 140+ countries.

The Customer Assistance & QA role provides frontline technical support, diagnosing paint issues, guiding product use, and coordinating field support to ensure quality and knowledge resources are continually improved.

Responsibilities

• Serve as primary contact for technical inquiries, guiding product use.
• Diagnose paint failures and defects; coordinate field support via Salesforce.
• Provide cross-competitor formulas, LAB crossovers, and chip matches.
• Advise on color correction and report tool improvements to Color Marketing.
• Support customers via phone, email, chat, and text, providing documentation and next steps.
• Use feedback to improve workflows, quality, and knowledge resources.

Job description

• Serve as primary contact for technical inquiries, guiding product use.
• Diagnose paint failures and defects; coordinate field support via Salesforce.
• Provide cross-competitor formulas, LAB crossovers, and chip matches.
• Advise on color correction and report tool improvements to Color Marketing.

Customer Assistance & QA:

• Support customers via phone, email, chat, and text, providing documentation and next steps.
• Use feedback to improve workflows, quality, and knowledge resources.

Axalta is a global coatings company engineering sustainable, colorful solutions that protect products from heat, corrosion, and other elements. With 150+ years of experience, it serves 100,000+ customers across 140+ countries.