Remote Senior Client Relationship Manager, 401(k) Plans

Voya Financial, Inc.; Los Angeles (CA); Remote; USD 100,000 - 157,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial is seeking a Client Relationship Manager to ensure service delivery exceeds client expectations. This is an individual-contributor role focused on client satisfaction, retention and plan optimization.

The position requires 6+ years in defined contribution client service, licensing within 60 days, and strong knowledge of 401(k) plans. Travel ranges 35–50% with nationwide coverage and work-from-home flexibility.

Qualifications

• 6+ years of experience in client service relationship management for defined contribution plans.
• State insurance license must be obtained within 60-days of hire.
• Strong understanding of 401(k) plans and investment concepts.
• Excellent verbal and written communications skills.
• Travel – 35–50% of time; Locations – Nation-wide.

Responsibilities

• Meet with client stakeholders to develop trust-based relationships at executive levels.
• Consult with clients and brokers on investment issues and plan design.
• Lead cross-functional service teams to execute plans and report on metrics.
• Identify opportunities for organic growth and cross-sale of recordkeeping products.

Skills

Client management

Negotiation

Presentations

Communication

Relationship building

Education

Bachelor’s Degree or equivalent

Job description

Voya Financial is seeking a Client Relationship Manager to ensure service delivery exceeds client expectations. This is an individual-contributor role focused on client satisfaction, retention and plan optimization.

The position requires 6+ years in defined contribution client service, licensing within 60 days, and strong knowledge of 401(k) plans. Travel ranges 35–50% with nationwide coverage and work-from-home flexibility.