Remote Senior Claim Specialist - General Liability Casualty

CRC Group; Athens (GA); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and AD&

Disability and AD&D insurance

Job summary

CRC Group is seeking a Senior Claim Specialist to investigate, evaluate, and resolve moderately complex property and casualty claims from intake to resolution. You will maintain documentation, coordinate with teams, and ensure regulatory compliance while delivering strong customer service.

The role requires 5–7 years of claims handling experience, knowledge of C&P insurance principles, and the ability to manage multiple claims with accuracy.

Qualifications

• Investigations of moderately complex claims with thorough documentation.
• Knowledge of policy interpretation and coverage analysis is essential.
• Experience with claims management systems and MS Office is required.

Responsibilities

• Conduct thorough investigations, including gathering statements and reviewing documentation.
• Evaluate exposure and potential liability based on policy language and facts.
• Maintain accurate documentation and claim notes compliant with internal standards.
• Collaborate with internal teams, legal counsel, and external vendors as necessary.
• Ensure compliance with regulations, internal policies, and SLAs.

Skills

Investigation

Policy interpretation

Documentation

Collaboration

Regulatory compliance

Education

Bachelor's degree in Business, Insurance, Risk Management, or a related field

Tools

Claims management systems

Microsoft Office Suite

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description:

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. The Senior Claim Specialist is responsible for investigating, evaluating, and resolving moderately complex claims within established guidelines and authority levels. The role ensures timely, fair, and cost-effective claims handling while maintaining regulatory compliance and delivering superior customer service. Handle a portfolio of moderately complex property and casualty claims from intake to resolution.

• Conduct thorough investigations, including gathering statements, reviewing policy coverage, and analyzing relevant documentation.
• Evaluate exposure and potential liability based on policy language and facts.
• Maintain accurate documentation, claim notes, and reports in compliance with internal standards.
• Collaborate with internal teams, legal counsel, and external vendors as necessary.
• Ensure compliance with all applicable regulations, internal policies, and service-level agreements.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree in Business, Insurance, Risk Management, or a related field is preferred.
• 5-7 years of relevant claims handling experience with demonstrated knowledge of property and casualty insurance principles.
• Experience working with claims management systems and standard office software.

CERTIFICATIONS / LICENSES / REGISTRATIONS

• Appropriate state adjuster license(s) required or the ability to obtain within a specified timeframe.
• Industry certifications such as Associate in Claims (AIC) or CPCU coursework are preferred but not mandatory.
• Claims investigation and evaluation skills.
• Knowledge of insurance policy interpretation and coverage analysis.
• Ability to manage multiple claims and meet deadlines.
• Proficient in claims systems and Microsoft Office Suite.
• Customer service orientation with attention to detail.

General Description of Available Benefits for Eligible Employees of CRC Group

At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.