Remote Senior Application Support Engineer: HL7/FHIR Expert

Smile Digital Health; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Remote Work Environment

Flexible Time Away From Work Policy

Competitive Salary and Health/Medical

RRSP/TFSA/401K Employee Contribution

Life and Disability

Employee Assistance Program

FHIR Study Program and Skillsoft

Super HAPI Fun Club

Job summary

Smile Digital Health is seeking a Senior Application Support Developer to troubleshoot incoming tickets, maintain and enhance software tools, and support implementations across cloud environments. The role collaborates with client teams and internal QA to deliver bug fixes and new features, including on-call Tier 2 support.

You should have 8+ years in Java, HL7/FHIR experience, and a passion for scalable, secure healthcare data solutions.

Qualifications

• 8+ years of experience with Software Development in Java.
• Experience with developing software applications, unit and functional test practices.
• Experience in end-to-end feature development.
• Experience building complex systems.
• Experience in HL7 (V2, FHIR) is highly preferred.
• Experience with Hibernate, Spring, REST web services, Git is an asset.
• Experience working in a support/troubleshooting role is an asset.

Responsibilities

• Provide advanced technical support by diagnosing, troubleshooting, and resolving complex customer incidents.
• Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.
• Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
• Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.
• Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams by sharing best practices, troubleshooting techniques, debugging strategies, performance optimization, and operational procedures.
• Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.
• Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.
• Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices.
• Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.
• Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.
• Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.

Skills

Java

HL7 (V2, FHIR)

Hibernate

Spring

REST

Git

Education

Post-secondary education in Computer Science/Engineering

Tools

Hibernate

Spring

REST web services

Git

Job description

Smile Digital Health is seeking a Senior Application Support Developer to troubleshoot incoming tickets, maintain and enhance software tools, and support implementations across cloud environments. The role collaborates with client teams and internal QA to deliver bug fixes and new features, including on-call Tier 2 support.

You should have 8+ years in Java, HL7/FHIR experience, and a passion for scalable, secure healthcare data solutions.