Remote Senior Analyst – Logistics & Platform Ops

Zoho

United States

Remote

USD 70,000 - 100,000

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Launch Ventures Private Limited is a remote-friendly tech consulting firm that co-creates digital products for startups to Fortune 500 companies. The Senior Analyst will oversee daily logistics operations across Shipwell, Grove, and DAT, ensuring data accuracy and timely carrier communications.

You will translate operational needs into clear product specs for Grove, test the Nexus Chatbot, and draft detailed acceptance criteria.

Qualifications

3+ years in logistics, transportation, or supply chain operations.

Responsibilities

Logistics operations: Manage daily work across Shipwell, Grove, and DAT. Keep shipment and order data accurate, maintain Routing Guides in line with carrier commitments, and resolve pipeline exceptions with internal stakeholders.
Carrier procurement: Run multi-lane dry van RFP cycles (most recently 57 lanes). Manage bid collection and evaluation in Shipwell, draft carrier communications, and validate bid documentation for accuracy.
Platform and product support: Write feature requirements for Grove (Map, Communication Center, contact profiles). Test the Nexus Chatbot and escalated defects with reproducible detail. Propose workflow and navigation improvements across modules. Author structured tickets (Title, Type, Description, Current Behavior, Acceptance Criteria).
Reporting and communication: Send daily operational updates by platform to leadership, maintain process and routing documentation, and coordinate with operations, product, and vendor teams.