Senior Analyst

Zoho; United States; À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

Launch Ventures Private Limited is a remote-friendly tech consulting firm that co-creates digital products for startups to Fortune 500 companies. The Senior Analyst will oversee daily logistics operations across Shipwell, Grove, and DAT, ensuring data accuracy and timely carrier communications.

You will translate operational needs into clear product specs for Grove, test the Nexus Chatbot, and draft detailed acceptance criteria.

Qualifications

• 3+ years in logistics, transportation, or supply chain operations.

Responsabilités

• Logistics operations: Manage daily work across Shipwell, Grove, and DAT. Keep shipment and order data accurate, maintain Routing Guides in line with carrier commitments, and resolve pipeline exceptions with internal stakeholders.
• Carrier procurement: Run multi-lane dry van RFP cycles (most recently 57 lanes). Manage bid collection and evaluation in Shipwell, draft carrier communications, and validate bid documentation for accuracy.
• Platform and product support: Write feature requirements for Grove (Map, Communication Center, contact profiles). Test the Nexus Chatbot and escalated defects with reproducible detail. Propose workflow and navigation improvements across modules. Author structured tickets (Title, Type, Description, Current Behavior, Acceptance Criteria).
• Reporting and communication: Send daily operational updates by platform to leadership, maintain process and routing documentation, and coordinate with operations, product, and vendor teams.

Connaissances

Logistics operations

Carrier procurement

Product specs

Written communication

Outils

Netsuite

Shipwell

DAT

Odoo 18 ERP

Description du poste

Launch Ventures Private Limited | Full time

Launch Ventures is a niche, award-winning technology company that co-creates products with industry partners who bring valuable expertise in the domain for which the product is intended. We are working with a range of startups to Fortune 500 companies. Some of our early products have achieved global scale and attracted investments from the likes of Google. We work in web, mobile, IoT, Blockchain, Cloud and AI / ML based applications, and have worked across multiple industry domains (financial services, media, e-commerce and more).
We care deeply about the products we build and the software craftsmanship that goes into making them. This has been our mission and passion, to take software products from concept to scale, maturely and responsibly.
We don't just write code, we Launch Ventures.

Job Description

This is a remote position.

Senior Analyst

Position: Senior Analyst

Department: Grove Platform Ops

Location: Remote

Employment Type: Full time

About us

LaunchVentures is a business and software consulting company that helps startups, SMBs, and enterprises build and scale digital products across web, mobile, and cloud.

About the Role

We are looking for a detail-oriented, process-driven Senior Analyst to run daily logistics operations across Shipwell, Grove, and DAT. You will also act as the link between end users and platform development, defining requirements and testing features for the Grove platform, including the Nexus Chatbot, ZED, and Supply Command modules.

Key Responsibilities

Logistics operations: Manage daily work across Shipwell, Grove, and DAT. Keep shipment and order data accurate, maintain Routing Guides in line with carrier commitments, and resolve pipeline exceptions with internal stakeholders.

Carrier procurement: Run multi-lane dry van RFP cycles (most recently 57 lanes). Manage bid collection and evaluation in Shipwell, draft carrier communications, and validate bid documentation for accuracy.

Platform and product support: Write feature requirements for Grove (Map, Communication Center, contact profiles). Test the Nexus Chatbot and escalated defects with reproducible detail. Propose workflow and navigation improvements across modules. Author structured tickets (Title, Type, Description, Current Behavior, Acceptance Criteria).

Reporting and communication: Send daily operational updates by platform to leadership, maintain process and routing documentation, and coordinate with operations, product, and vendor teams.

Required Qualifications

3+ years in logistics, transportation, or supply chain operations

Mandatory Netsuite Implementation experience is required

Hands-on experience with a TMS (Shipwell or equivalent) and a load board (DAT or equivalent)

Experience managing carrier procurement, including RFP administration and bid evaluation

Strong written communication for internal reporting and carrier correspondence

Ability to turn operational needs into clear product specs and acceptance criteria

Preferred

Experience as the business-side counterpart to a product or engineering team

Familiarity with supplier onboarding and purchase order lifecycles

QA or UAT experience with internal platforms, including AI-assisted tools

Nice to Have

Paper or packaging industry experience

Familiarity with OCR and document processing (confidence scores, bounding boxes, extraction workflows)

Hands-on Odoo experience

Exposure to varied business document formats and industry terminology

Work Environment

You will work mainly in the Grove web app, Odoo 18 ERP, and customer PDFs. No coding, infrastructure, or database access is required. Expect about 200 documents per week for human review, some overlap with US Eastern hours, and a two-week onboarding on Grove, the ZED pipeline, and SOPs.

Working Commitment

• Workload: Approximately 200 documents per week requiring human review, depending on business volume.
• Time Zone: Some overlap with US Eastern business hours may be required.
• Onboarding: Two-week onboarding covering the Grove platform, ZED pipeline, and standard operating procedures.

Interview Process

• Screening Round: Once you apply, you will get an email and within 4–5 days you will hear from our recruitment team asking you some basic questions.
• First Interview: Post that, an interview will be scheduled with a Technical Manager within the next 3–4 days.
• Second Interview: If the first interview is cleared then, a second interview will be conducted with the senior leader within 1–2 days.
• Timeline: The entire process from screening round to final decision will be completed within 2 weeks.