Remote Senior Account Services Director

McNeil & Co.; Texas; Teletrabalho; USD 62 000 - 96 000; Tempo integral

Resumo da oferta

Arch Insurance Group Inc. is seeking an Account Service Director to lead service delivery for multi-line accounts, partnering with underwriting, operations and IT.

This role emphasizes customer-centric problem solving, policy issuance support, and high-level coordination across internal teams. The position requires substantial experience in commercial insurance, effective communication skills, and a Lean methodology mindset to improve processes.

Qualificações

• Commercial account service experience in multi-line, admitted commercial P&C preferred.
• Experience handling Workers' Compensation, Auto, General Liability, Umbrella and Excess Liability.
• Strong customer service orientation with ability to operationalize client needs.

Responsabilidades

• Direct and coordinate service delivery for assigned accounts and act as primary contact for internal partners and servicing brokers.
• Lead cross-functional teams, manage escalated issues, and ensure compliance and proper documentation.

Conhecimentos

Commercial P&C

Workers Comp

Auto Insurance

General Liability

Umbrella/Excess

Formação académica

Bachelor’s degree

Insurance designation preferred

Ferramentas

Microsoft Office Suite

SmartSheets

ImageRight

PolicyWriter

Descrição da oferta de emprego

Arch Insurance Group Inc. is seeking an Account Service Director to lead service delivery for multi-line accounts, partnering with underwriting, operations and IT.

This role emphasizes customer-centric problem solving, policy issuance support, and high-level coordination across internal teams. The position requires substantial experience in commercial insurance, effective communication skills, and a Lean methodology mindset to improve processes.