Senior Account Service Director – LEAN Process Leader

Arch Insurance Group Inc.; United States; Remote; USD 62,000 - 96,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Arch Insurance Group Inc. is seeking an experienced operations professional to directly service multi-line accounts, partnering with Underwriting and brokers to deliver high-quality outcomes.

You will lead training, resolve complex issues, and ensure quality assurance across Underwriting Operations. By applying LEAN principles, you will strengthen relationships with partners and drive process improvements.

Qualifications

• Requires 5+ years of commercial account service or insurance experience.
• Experience handling complex tasks and escalated issues across lines of business.

Responsibilities

• Direct service delivery for multi-line accounts, partnering with Underwriting and brokers.
• Handle complex tasks and escalated issues across all lines of business.
• Provide training, problem resolution, and quality assurance to Underwriting Operations.
• Build strong relationships with partners and use LEAN principles to improve processes.

Skills

Commercial insurance experience

LEAN principles

Training and coaching

Quality assurance

Stakeholder relationship building

Job description

Arch Insurance Group Inc. is seeking an experienced operations professional to directly service multi-line accounts, partnering with Underwriting and brokers to deliver high-quality outcomes.

You will lead training, resolve complex issues, and ensure quality assurance across Underwriting Operations. By applying LEAN principles, you will strengthen relationships with partners and drive process improvements.