Remote Senior Account Manager - Insurance & Renewals

Insurance Office of America; Tallahassee (FL); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Holidays & vacation

401K match

Professional growth

Work-life balance

Community service

Team environment

Sick time

Job summary

Insurance Office of America in Florida seeks a Senior Account Manager - Commercial Lines to lead a book of business, retain clients, and coordinate service with internal teams. You will analyze coverage, manage renewals, and ensure policy accuracy while supporting new business growth.

The role requires strong client focus, leadership, and proficiency in MS Office; licensing (CIC or equivalent) is preferred.

Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Serve as a subject matter expert for the account management team.
• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

Skills

Analytical skills

Customer service

Communication

Organization

Problem-solving

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in Florida seeks a Senior Account Manager - Commercial Lines to lead a book of business, retain clients, and coordinate service with internal teams. You will analyze coverage, manage renewals, and ensure policy accuracy while supporting new business growth.

The role requires strong client focus, leadership, and proficiency in MS Office; licensing (CIC or equivalent) is preferred.