Remote Senior Account Manager - Employee Benefits Lead

Insurance Office of America; Avondale (AZ); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career options

Respectful culture and work/familyLife

Job summary

Insurance Office of America is seeking a Senior Account Manager for Employee Benefits. The role emphasizes client service, team leadership, and managing daily activities of Account Coordinators to ensure optimal service and growth.

You will oversee renewals, new business setup, and data management while maintaining strong carrier relationships. The ideal candidate has 5+ years in the industry, active licensing, and exceptional communication skills.

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large volumes of work.

Responsibilities

• Client Management: Manage book of business, meeting performance requirements and ensuring no liability.
• Client Service: Deliver outstanding service, anticipate needs, and respond quickly.
• Team Leadership: Lead the account team with a strong work ethic and positive attitude.
• Direct daily activities of Account Coordinators, assign tasks, and monitor execution.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering and client file creation.
• Manage renewals, verify client data, liaise with clients and carriers, and conduct meetings.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers for beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Compile, analyze, and report client plan performance data, maintain data accuracy.
• Develop and maintain positive carrier relationships.
• Support team training, promote a positive work environment, and seek improvement.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.
• Demonstrate integrity and leadership, championing IOA core values.

Skills

Customer service

Communication

Organization

Delegation

Decision making

Education

High School Diploma

Active professional license

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Manager for Employee Benefits. The role emphasizes client service, team leadership, and managing daily activities of Account Coordinators to ensure optimal service and growth.

You will oversee renewals, new business setup, and data management while maintaining strong carrier relationships. The ideal candidate has 5+ years in the industry, active licensing, and exceptional communication skills.