Remote Self-Pay Financial Assistance Coordinator IV

001 University of Rochester; New York (NY); Hybrid; USD 26,000 - 35,000; Full time

Job summary

University of Rochester is seeking a Patient Financial Counselor to assist patients and their representatives with payment arrangements and financial aid applications. The role supports internal departments and external collection agencies from a remote New York setting.

The position emphasizes timely handling of financial assistance applications, accurate master file maintenance, and strong customer service during patient interactions.

Qualifications

• Associate's degree and 2 years of relevant experience required or equivalent combination of education and experience.

Responsibilities

• Counsels patients and their representatives and arranges for payments for services provided.
• May provide assistance with financial aid applications to various social service agencies.
• Reviews all applications for financial assistance.
• Reviews and responds to applications within prescribed timeframes verbally and/or in writing.
• Coordinates status reports to the management team.
• Acts as liaison with internal departments and external collection agencies.
• Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur.
• Reviews and makes recommendations for high dollar financial assistance balances to leadership.
• Ensures the master file database is updated and accurate.
• Tracks productivity as defined by management.
• Receives incoming calls regarding billing issues in a timely and customer friendly manner.
• Meets with patients directly regarding billing issues and financial assistance questions.

Education

Associate's degree

Job description

University of Rochester is seeking a Patient Financial Counselor to assist patients and their representatives with payment arrangements and financial aid applications. The role supports internal departments and external collection agencies from a remote New York setting.

The position emphasizes timely handling of financial assistance applications, accurate master file maintenance, and strong customer service during patient interactions.