Self-Pay Fin Assist Coord IV

001 University of Rochester; New York (NY); Hybrid; USD 26,000 - 35,000; Full time

Job summary

University of Rochester is seeking a Patient Financial Counselor to assist patients and their representatives with payment arrangements and financial aid applications. The role supports internal departments and external collection agencies from a remote New York setting.

The position emphasizes timely handling of financial assistance applications, accurate master file maintenance, and strong customer service during patient interactions.

Qualifications

• Associate's degree and 2 years of relevant experience required or equivalent combination of education and experience.

Responsibilities

• Counsels patients and their representatives and arranges for payments for services provided.
• May provide assistance with financial aid applications to various social service agencies.
• Reviews all applications for financial assistance.
• Reviews and responds to applications within prescribed timeframes verbally and/or in writing.
• Coordinates status reports to the management team.
• Acts as liaison with internal departments and external collection agencies.
• Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur.
• Reviews and makes recommendations for high dollar financial assistance balances to leadership.
• Ensures the master file database is updated and accurate.
• Tracks productivity as defined by management.
• Receives incoming calls regarding billing issues in a timely and customer friendly manner.
• Meets with patients directly regarding billing issues and financial assistance questions.

Education

Associate's degree

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Details

• Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224
• Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910401 Patient Self-Pay Services Work Shift: UR - Day (United States of America) Range: UR URCC 204 H
• Compensation Range: $18.71 - $25.27 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities: Counsels patients and their representatives and arranges for payments for services provided. May provide assistance with financial aid applications to various social service agencies.

ESSENTIAL FUNCTIONS

• Reviews all applications for financial assistance.
• Reviews and responds to applications within the prescribed timeframes verbally and/or in writing.
• Investigates financial information relating to the application for financial assistance.
• Responds to inquiries in a timely fashion.
• Coordinates status reports to the management team.
• Acts as the liaison with internal departments, as well as external collection agencies.
• Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur.
• Processes adjustments based on reports delivered from leadership.
• Reviews and makes recommendations for high dollar financial assistance balances to leadership on a weekly basis.
• Ensures the master file database is updated and accurate.
• Tracks productivity as defined by management.
• Coordinates all financial assistance application efforts with staff in partner departments.
• Performs account registration edits and account adjustments for the financial assistance program.
• Acts as a backup when needed.
• Receives incoming calls from internal and external customers regarding billing issues in a timely and customer friendly manner.
• Meets with patients directly regarding billing issues and financial assistance questions.
• Receives incoming calls regarding outstanding balances as a result of statements sent.
• Performs reviews and researches procedures on billing issues on patient accounts.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree and 2 years of relevant experience required Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries - always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better - Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.