Patient Self-Pay Resolution Specialist II

001 University of Rochester; United States; On-site; USD 27,000 - 37,000; Full time

Job summary

University of Rochester is seeking a patient services assistant focused on billing and customer support. You will respond to inquiries by phone, email, or chat, troubleshoot issues, and guide patients through insurance and payment options in a fast-paced service center.

Essential duties include initiating insurance billing for Self-Pay accounts, verifying coverage under government programs, and maintaining accurate documentation while upholding privacy protections.

Qualifications

• Associate's degree and 2 years of relevant experience required.
• Equivalent combination of education and experience accepted.

Responsibilities

• Respond to customer inquiries by phone, email, or chat.
• Troubleshoot and resolve customer issues.
• Initiate insurance billing for Self-Pay accounts.
• Identify and verify government health insurance coverage.
• Advise customers about insurance and payment options.
• Maintain accurate documentation and privacy compliance.

Skills

Customer service

Communication skills

Problem solving

Education

Associate's degree

Tools

Billing systems

Electronic file transfer

Job description

University of Rochester is seeking a patient services assistant focused on billing and customer support. You will respond to inquiries by phone, email, or chat, troubleshoot issues, and guide patients through insurance and payment options in a fast-paced service center.

Essential duties include initiating insurance billing for Self-Pay accounts, verifying coverage under government programs, and maintaining accurate documentation while upholding privacy protections.