Remote Self-Pay Collections Specialist II | Revenue Cycle Growth

61st Street Service Corporation; New Jersey; Remoto; USD 34.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare benefits

Paid Time off

Descrizione del lavoro

61st Street Service Corporation seeks a Self-Pay Collections Specialist II. This full-time, mostly remote role supports ColumbiaDoctors, with occasional office visits for training. Based in the Tri-State area, you will help collect self-pay balances and handle related billing tasks.

The role offers growth within a Revenue Cycle Career Ladder and requires strong customer service and billing knowledge, including experience with Epic and payer processes.

Competenze

• High school graduate or GED is required.
• Minimum 1 year of experience in a physician billing or third-party payer environment.
• Strong customer service orientation and professional communication.
• Understanding of contracts, insurance benefits, exclusions and billing rules.
• Experience with payer adjudication processes and Epic or similar billing systems is preferred.

Mansioni

• Collect full payment from patient or guarantor.
• Apply payments collected over the phone to each date of service.
• Establish payment arrangements and document terms in billing system.
• Handle customer inquiries, disputes and complaints. Escalate to supervisor as needed.
• Obtain insurance, demographic, guarantor information and update patient profiles.
• Document in system summary of work.
• Evaluate the patient’s ability to pay for services.
• Create payment arrangements via cash, check, credit card or payment plan.
• Utilize Epic estimator tool to provide estimates and collect upfront payments, deductible and copays.
• Obtain insurance information, check eligibility for active coverage and update accounts.
• Determine coverage for planned clinical services and calculate out-of-pocket expenses.
• Answer and return phone calls and other general office tasks.
• Perform other job duties as required.

Conoscenze

Customer service

Communication skills

Diffuse complex situations

Adaptability

Professional demeanor

Formazione

High school diploma or GED

Strumenti

Epic

Microsoft Word

Excel

Outlook

E-mail

Descrizione del lavoro

61st Street Service Corporation seeks a Self-Pay Collections Specialist II. This full-time, mostly remote role supports ColumbiaDoctors, with occasional office visits for training. Based in the Tri-State area, you will help collect self-pay balances and handle related billing tasks.

The role offers growth within a Revenue Cycle Career Ladder and requires strong customer service and billing knowledge, including experience with Epic and payer processes.