Remote Security Support Engineer I

Bugcrowd Inc.; United States; Remote; USD 60,000 - 74,000; Full time

Job summary

Bugcrowd is seeking a Customer Support Engineer I to join the growing Bugcrowd Support team. You will be the initial point of contact for Customers and Researchers on questions and issues about the Bugcrowd Security Knowledge Platform.

The ideal candidate is a quick, eager learner with professional communication skills and a focus on cross-functional collaboration. This remote role offers growth and a supportive team environment.

Qualifications

• 0–2 years of experience in technical support or customer-facing roles.
• Familiarity with command-line tools (Bash, SSH, grep).
• Strong written and verbal communication and documentation skills.
• Problem-solving mindset with ability to manage time and stay calm under pressure.

Responsibilities

• Serve as the first point of contact for customer and researcher issues via tickets, email, and video channels.
• Document and apply workarounds; contribute to Knowledge Base.
• Help refine internal workflows and documentation to improve resolutions.
• Learn from a senior team and grow technical skills and independence.

Skills

Technical support

Customer-facing

Communication skills

Problem solving

Time management

Tools

Bash

SSH

grep

Jira

SAML

APIs

SSO

2FA

Job description

Bugcrowd is seeking a Customer Support Engineer I to join the growing Bugcrowd Support team. You will be the initial point of contact for Customers and Researchers on questions and issues about the Bugcrowd Security Knowledge Platform.

The ideal candidate is a quick, eager learner with professional communication skills and a focus on cross-functional collaboration. This remote role offers growth and a supportive team environment.