Remote Security Success Analyst: Client Cybersecurity Partner

New Charter Technologies, LLC; San Francisco, Northern (CA, KY); Hybrid; USD 72,000 - 88,000; Full time

Job summary

Kinetix, a New Charter Company, is seeking a Security Success Analyst in the US to support cybersecurity services, manage client relationships, and drive remediation and policy efforts across Windows, macOS, cloud, and networking environments.

You will lead strategy sessions, coordinate deliverables, and help translate vulnerabilities and audit requirements into actionable plans for clients and internal teams. Compensation starts at $80,000 with potential for growth.

Qualifications

• 3–5+ years IT experience, preferably in a client-facing or service delivery capacity.
• 2+ years of cybersecurity and compliance experience.
• Strong knowledge of cybersecurity frameworks, risk management, and compliance best practices.

Responsibilities

• Partner with the Security & Compliance Lead to support Cybersecurity Services clients across all service tiers.
• Lead recurring client security strategy sessions and manage deliverables including bi-annual strategy sessions, security training, and vulnerability identification efforts.
• Support policy development, remediation planning, security awareness initiatives, and coordinated guidance between Cyber74, Kinetix, and clients.
• Oversee Cybersecurity Services delivery by managing the Security ConnectWise board and tracking deliverables, progress, and issues.
• Execute and coordinate ransomware detection and response activities, vulnerability assessments and remediation, security policy and compliance documentation, business continuity and disaster recovery guidance, and support for compliance tools and audit frameworks.
• Maintain accurate documentation of client security systems and configurations.
• Collaborate with Projects, Onboarding, Client Success, and Responsive Support teams on security-related escalations, incidents, and client-specific concerns.
• Participate in incident response and cybersecurity awareness initiatives for internal and external stakeholders.
• Manage delivery metrics, OKRs, and ARIS reporting, communicate status to stakeholders, and identify opportunities to expand client engagement with Cybersecurity Services.

Skills

Client relationship management

Cybersecurity knowledge

Policy implementation

Vulnerability management

Security training

Communication

Project coordination

Education

Security+ certification

A+ certification

Network+ certification

Tools

ConnectWise

ARIS reporting

Job description

Kinetix, a New Charter Company, is seeking a Security Success Analyst in the US to support cybersecurity services, manage client relationships, and drive remediation and policy efforts across Windows, macOS, cloud, and networking environments.

You will lead strategy sessions, coordinate deliverables, and help translate vulnerabilities and audit requirements into actionable plans for clients and internal teams. Compensation starts at $80,000 with potential for growth.