Remote Security & IT Administrator

Bitwarden; United States; On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Remote work

Diverse team

Job summary

Bitwarden is seeking a Security and IT Generalist for its all-remote team, with a preference for Eastern US time coverage. You will work directly with the Head of Information Security, handling service desk tickets, access management, and secure configuration across Bitwarden’s security landscape.

You will monitor SOC/SIEM alerts, document procedures for ISO 27001, SOC2, HIPAA, and GDPR, and collaborate across departments to ensure secure AI and data practices. Visa sponsorship is not offered.

Qualifications

• Security and IT generalist with experience supporting diverse technologies and ability to cover US East Coast hours.
• Strong collaboration and communication skills in a distributed, remote environment.

Responsibilities

• Assist with Security and IT related Technical Service Desk tickets.
• First touch point for user support (investigation/resolution, referrals to senior team).
• Assist with access control changes, onboarding automation SCIM, and user provisioning/deprovisioning.
• Configure and administer Atlassian cloud products (JIRA, Service Management, Confluence).
• Handle auditing, access management, and licensing across departments.
• Respond to security incidents and investigations; escalate when needed.
• Support secure AI systems and data handling practices across the org.
• Monitor SOC and SIEM alerts and network activity; escalate to tier 2/3 as needed.
• Develop and maintain documentation for security systems and procedures (ISO 27001, SOC2, HIPAA, GDPR).
• Administer endpoint protection, MDM, SASE, DLP, DarkOps and brand protection tools.
• Establish standardized IT security processes and secure baselines; document IT procedures.
• Assist with patching, vulnerability management, and OS updates via policy enforcement.

Job description

Bitwarden is seeking a Security and IT Generalist for its all-remote team, with a preference for Eastern US time coverage. You will work directly with the Head of Information Security, handling service desk tickets, access management, and secure configuration across Bitwarden’s security landscape.

You will monitor SOC/SIEM alerts, document procedures for ISO 27001, SOC2, HIPAA, and GDPR, and collaborate across departments to ensure secure AI and data practices. Visa sponsorship is not offered.