Remote Security Advisor II, Falcon Complete

Socket.dev; New Jersey; Hybrid; USD 100,000 - 155,000; Full time

Benefits offered by this job

Compensation & equity

Wellness programs

Vacation & holidays

Parental leaves

Professional development

Employee networks

Vibrant office culture

Great Place to Work certification

Job summary

CrowdStrike is seeking a Falcon Complete Security Advisor to help safeguard customers by aligning their environments with Falcon Complete standards and delivering actionable security recommendations. You will manage incidents, document issues, and collaborate with internal teams to drive customer satisfaction in a remote setting.

The role emphasizes hands-on security expertise, threat detection, incident response, and clear communication with clients, while supporting continuous improvements in

Qualifications

• 3+ years in cybersecurity focused role.
• Excellent customer-facing communication skills including verbal and written.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.

Responsibilities

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Skills

Cybersecurity

Customer empathy

Windows

Linux

macOS

Threat detection

Incident response

Communication skills

Education

Bachelor's degree in Technology/Cybersecurity

Job description

CrowdStrike is seeking a Falcon Complete Security Advisor to help safeguard customers by aligning their environments with Falcon Complete standards and delivering actionable security recommendations. You will manage incidents, document issues, and collaborate with internal teams to drive customer satisfaction in a remote setting.

The role emphasizes hands-on security expertise, threat detection, incident response, and clear communication with clients, while supporting continuous improvements in