Remote Seasonal Sales & Support Specialist

REI; Utah; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op is seeking a Seasonal Customer Service Representative to assist customers and REI members from home. The role focuses on delivering exceptional service, using product knowledge and de-escalation techniques to resolve inquiries in a fast‑paced call center environment.

Responsibilities include taking inbound calls (up to 8 hours per shift), building relationships, and providing accurate guidance. Training is virtual; availability includes 24 hours/week with weekend days required.

Qualifications

• Experience in retail or customer service call center preferred.
• Able to communicate clearly and accurately, both verbally and in writing.
• Able to work a flexible schedule with reliable attendance.

Responsibilities

• Take inbound phone calls during your shift (up to 8 hours).
• Provide guidance, knowledge and authentic experiences to customers and members.
• Apply passion for outdoor gear and REI products to serve customers effectively.
• Use de-escalation techniques and problem-solving to resolve issues.

Skills

Customer service

Communication

Inbound calls

Job description

REI Co-op is seeking a Seasonal Customer Service Representative to assist customers and REI members from home. The role focuses on delivering exceptional service, using product knowledge and de-escalation techniques to resolve inquiries in a fast‑paced call center environment.

Responsibilities include taking inbound calls (up to 8 hours per shift), building relationships, and providing accurate guidance. Training is virtual; availability includes 24 hours/week with weekend days required.