Remote Seasonal Reimbursement Specialist – NC/SC

Employee Relations Associates, Inc.; Charlotte (NC); Remote; USD 21,000 - 29,000; Full time

Job summary

Employee Relations Associates, Inc. is seeking a Healthcare Customer Service - Seasonal Reimbursement Specialist for a remote position based in North Carolina or South Carolina.

The role starts in December 2026 and runs through February 2027, with equipment pickup in Charlotte, NC during the first week of December 2026. The position involves insurance and benefits verification for patients receiving prescribed therapies, requires strong communication skills, and operates in a high-volume,

Qualifications

• Experience in healthcare customer service or benefits verification preferred.
• Strong communication with patients, providers, and payers.
• Ability to handle high-volume workflows with attention to detail.
• Must reside in NC or SC and be able to pick up equipment in Charlotte.

Responsibilities

• Conduct insurance and benefits verification for patients receiving prescribed therapies.
• Contact insurance companies to confirm eligibility, coverage, and reimbursement.
• Document patient insurance information in internal systems.
• Communicate with patients, providers, pharmacies, payers, and internal teams.
• Research and resolve missing or conflicting insurance information.
• Make outbound calls and handle inbound communication for benefit investigations.
• Document interactions and maintain patient confidentiality.
• Follow HIPAA requirements and established workflows.
• Escalate complex issues to appropriate team members.
• Work in a fast-paced, high-volume environment.

Skills

Benefits verification

Insurance verification

Healthcare CS

Reimbursement

Patient access

Call center

Data entry

Remote work

Job description

Employee Relations Associates, Inc. is seeking a Healthcare Customer Service - Seasonal Reimbursement Specialist for a remote position based in North Carolina or South Carolina.

The role starts in December 2026 and runs through February 2027, with equipment pickup in Charlotte, NC during the first week of December 2026. The position involves insurance and benefits verification for patients receiving prescribed therapies, requires strong communication skills, and operates in a high-volume,