Healthcare Customer Service Rep- Remote NC/SC

Employee Relations Associates, Inc.; Charlotte (NC); Remote; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Employee Relations Associates, Inc. is seeking a Healthcare Customer Service - Seasonal Reimbursement Specialist for a remote position based in North Carolina or South Carolina.

The role starts in December 2026 and runs through February 2027, with equipment pickup in Charlotte, NC during the first week of December 2026. The position involves insurance and benefits verification for patients receiving prescribed therapies, requires strong communication skills, and operates in a high-volume,

Qualifikationen

• Experience in healthcare customer service or benefits verification preferred.
• Strong communication with patients, providers, and payers.
• Ability to handle high-volume workflows with attention to detail.
• Must reside in NC or SC and be able to pick up equipment in Charlotte.

Aufgaben

• Conduct insurance and benefits verification for patients receiving prescribed therapies.
• Contact insurance companies to confirm eligibility, coverage, and reimbursement.
• Document patient insurance information in internal systems.
• Communicate with patients, providers, pharmacies, payers, and internal teams.
• Research and resolve missing or conflicting insurance information.
• Make outbound calls and handle inbound communication for benefit investigations.
• Document interactions and maintain patient confidentiality.
• Follow HIPAA requirements and established workflows.
• Escalate complex issues to appropriate team members.
• Work in a fast-paced, high-volume environment.

Kenntnisse

Benefits verification

Insurance verification

Healthcare CS

Reimbursement

Patient access

Call center

Data entry

Remote work

Jobbeschreibung

Healthcare Customer Service Rep- Remote NC/SC

Job Description

HealthcareCustomer Service - Seasonal Reimbursement Specialist

Location: Remote – Must Reside in North Carolina or South Carolina

Pay: $18.00/hour

Schedule: Full-Time, 40 Hours per Week

Start Date: December 2026

Duration: Seasonal Assignment through approximately the end of February 2027

Equipment Pickup: REQUIRED in Charlotte, NC during the first week of December

About the Opportunity

We are hiring Seasonal Reimbursement Specialists to support a large-scale annual healthcare benefits and insurance reverification program. This is an excellent opportunity for candidates with experience in healthcare customer service, benefits verification, insurance, reimbursement, patient access, pharmacy services, or high-volume call center environments.

This is a 100% remote/work-from-home position after equipment pickup, supporting patients with insurance and benefit verification related to prescribed therapies.

IMPORTANT LOCATION & EQUIPMENT REQUIREMENT

Candidates must currently reside in North Carolina or South Carolina.

All selected candidates will be required to pick up their company-provided equipment IN PERSON in Charlotte, NC during the first week of December 2026. Equipment cannot be shipped. Candidates must be able to travel to Charlotte for their scheduled pickup date in order to be considered.

What You’ll Do

• Conduct insurance and benefits verification for patients receiving prescribed therapies.
• Contact insurance companies and other payers to confirm eligibility, coverage, benefits, and reimbursement information.
• Review and accurately document patient insurance and benefits information within internal systems.
• Communicate with patients, healthcare providers, pharmacies, payers, and internal teams regarding coverage and benefit information.
• Research and resolve missing, incomplete, or conflicting insurance information.
• Make outbound calls and handle inbound communication as needed to complete benefit investigations.
• Accurately document all interactions and case activity while maintaining patient confidentiality.
• Follow established workflows, quality standards, productivity expectations, and HIPAA requirements.
• Escalate complex reimbursement or coverage issues to the appropriate team members.
• Work collaboratively within a fast-paced, high-volume patient services environment.

Training & Schedule

Training will take place during December 2026 and requires 100% attendance.

Following training, team members must be available to work an assigned 8-hour shift between 8:00 AM and 8:00 PM Eastern, Monday through Friday.

Candidates must be flexible regarding their assigned shift during the peak annual reverification season.

What We’re Looking For

• Previous healthcare, insurance, pharmacy, reimbursement, benefits verification, patient access, or medical customer service experience strongly preferred.
• Experience communicating with insurance companies, healthcare providers, pharmacies, or patients is a plus.
• Strong customer service and professional communication skills.
• Comfortable working in a high-volume, metrics-driven environment.
• Strong attention to detail and accurate data-entry/documentation skills.
• Ability to navigate multiple computer systems while communicating by phone.
• Strong research, critical-thinking, and problem-solving skills.
• Reliable attendance and ability to complete the full seasonal assignment.
• Ability to work independently and successfully in a remote environment.
• Must reside in North Carolina or South Carolina.
• Must be able to pick up equipment in person in Charlotte, NC during the first week of December.

Why Consider This Opportunity?

This is a great opportunity to gain additional experience within the pharmaceutical patient services and healthcare reimbursement industry while supporting patients during one of the busiest and most important times of the year.

Candidates with previous experience in benefits verification, reimbursement, patient access, specialty pharmacy, healthcare call centers, insurance verification, or pharmaceutical hub services are strongly encouraged to apply.

#INDWEST

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”