Remote Scheduling Coordinator

Nesco Resource; Tallahassee (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in healthcare is seeking a Scheduling Coordinator to manage patient scheduling for ophthalmology services. The ideal candidate will have strong communication skills, a customer-oriented approach, and the ability to work in a fast-paced environment. Responsibilities include receiving calls, scheduling appointments, and maintaining patient confidentiality. A comprehensive benefits package is offered.

Benefits

Medical

Vision

Dental

401K

Employee Assistance Program

Qualifications

• Typically has 2 years of experience in a healthcare-related field.
• Excellent communication skills with patients over the phone.

Responsibilities

• Coordinates and schedules patients for services at various ophthalmology practices.
• Receives patient calls in a high-volume call center environment.

Skills

Customer Orientation

Communication

Detail-oriented

Organization

Bilingual

Education

2 years of experience in healthcare

Tools

NextGen

Job description

Must Have:

Call Center
Excel

Job Description

Scheduling Coordinator
Responsible for coordinating and scheduling patients for services at various ophthalmology practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practices.

Essential Functions

1. Receives patient calls in a high-volume call center environment and is responsible for scheduling the patient with the correct type of provider.
2. Utilizes various systems to determine appointment availability and schedule the appropriate appointment.
3. Collects all relevant patient demographic information including insurance coverage, patient medical history, etc.
4. Can educate the patient on referral process and arrange for any diagnostic testing.
5. Has a fundamental understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care.
6. Maintains patient confidentiality.
7. Performs any other responsibilities assigned by the manager.

Requirements

Job Specifications

• Typically has 2 years of experience in a healthcare-related field.
• Strong customer orientation and servicing skills.
• Consistently displays professionalism and positive rapport with colleagues.
• Demonstrates initiative in accomplishing department and company-wide goals.
• Excellent communication skills with patients over the phone, energetic and empathetic.
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
• Detail-oriented and well-organized.
• Flexible schedule.
• Computer literate.
• Bilingual: English and Spanish.
• Preferred Skills: Experience with NextGen.

Additional Information

Nesco Resource offers a comprehensive benefits package including Medical, Vision, Dental, 401K, and Employee Assistance Program (EAP).

Nesco Resource is an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.