Referral & Scheduling Coordinator

CenterWell; Carson City (NV); Remote; USD 39,000 - 50,000; Full time

Job summary

Join a leading healthcare provider as a Referral & Scheduling Coordinator. In this role, you will manage patient scheduling and provide essential support to ensure smooth operations. The position requires strong communication skills and proficiency in medical terminology, with a focus on serving the Medicare population. Enjoy a remote work environment while contributing to a caring community dedicated to health and wellness.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Disability Insurance

Life Insurance

Qualifications

• 2+ years in referral or scheduling roles.
• Experience in a clinical setting, preferably with Medicare.

Responsibilities

• Schedules and pre-registers patients for exams.
• Gathers and communicates relevant information to patients.

Skills

Communication

Medical Terminology

Customer Support

Education

Bachelor's Degree in Healthcare or Business Administration

Tools

Microsoft Office

Electronic Medical Records

Job description

Join to apply for the Referral & Scheduling Coordinator role at CenterWell

Become a part of our caring community and help us put health first.

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The role involves varied activities and moderately complex administrative, operational, and customer support assignments. It requires performing computations and typically works on semi-routine assignments.

The Coordinator gathers and communicates all relevant information and preparation instructions to patients and referring providers. Decisions are focused on interpretation of policies and methods for completing assignments. The work is within defined parameters with some latitude over prioritization and timing, working under minimal supervision. Standard policies and practices are followed, allowing some opportunity for interpretation, deviation, and independent discretion.

Required Qualifications

• At least two years of experience in referral or scheduling roles
• At least two years of healthcare experience in a clinical setting, preferably with the Medicare population
• Proficient in medical terminology
• Proficient with Microsoft Office applications including Word, Excel, and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication skills at all organizational levels and with patients

Preferred Qualifications

• Bachelor's Degree in Healthcare or Business Administration
• Knowledge of insurance processes
• Knowledge of ICD-10 and CPT coding

Additional Information

• Remote role, must be located in Nevada or California
• Home internet speed of at least 25 Mbps download and 10 Mbps upload recommended
• Satellite, cellular, or microwave connections require approval
• Employees in certain states receive internet expense support
• Work from a dedicated, interruption-free space to protect PHI/HIPAA information
• Occasional travel to Humana offices may be required

Work Details

Scheduled weekly hours: 40

Pay range: $39,000 - $49,400 annually, based on location and experience

Benefits

Humana offers comprehensive benefits including medical, dental, vision, 401(k), paid time off, disability, life insurance, and more to support your well-being and career growth.

About Us

CenterWell Senior Primary Care provides proactive, personalized care for seniors, focusing on physical, emotional, and social wellness. As part of Humana, CenterWell employs over 30,000 clinicians dedicated to putting health first.

Equal Opportunity Employer

Humana is committed to diversity and inclusion, ensuring employment decisions are based on valid job requirements without discrimination. We provide accessible services and support for all applicants and employees.