Remote Customer Success Team Leader

Protocall Services, Inc.

Portland (OR)

Hybrid

USD 85,000 - 105,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Protocall Services, Inc. is seeking a Customer Success Team Manager to lead, develop, and scale its CSM team. You will own health, retention, renewal, and expansion outcomes across the customer portfolio, and you will drive value realization with structured playbooks and proactive engagement.

You’ll collaborate with Sales, Onboarding, Clinical, and Operations to ensure seamless handoffs and measurable outcomes, guiding coaching and performance improvements across the team.

Qualifications

Bachelor’s degree required.
5+ years of experience in Customer Success, Account Management, or related.
2+ years of people management or team leadership.
Strong foundation in customer success principles and value realization.
Experience coaching customer-facing professionals.
Experience developing CS processes, segmentation, and engagement.

Responsibilities

Lead, develop, and scale the Customer Success Manager team.
Own health, retention, renewal, and expansion outcomes.
Establish CX best practices, success planning, and value storytelling.
Develop standardized health monitoring processes and cadences.
Coach CSMs on strategic account plans and proactive engagement.
Partner with Sales, Onboarding, Clinical, and Ops leadership for seamless handoffs.

Skills

Customer success leadership

People management

Strategic account planning

CRM proficiency

Data analysis

Education

Bachelor’s degree

Tools

CRM software

Job description

You’ll collaborate with Sales, Onboarding, Clinical, and Operations to ensure seamless handoffs and measurable outcomes, guiding coaching and performance improvements across the team.

Get your free, confidential resume review.

or drag and drop your file here.