Scaled Customer Success Manager — Remote-First (Canada)

Remote; San Francisco (CA); Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Base salary CA$70,000–CA$85,000 per yr

Performance bonus eligibility

Equity incentive

Remote-first with WFH budget

MacBook & tech stipend

Health & wellness benefits

Professional development allowance

Global collaboration across NA/UK/IND

Job summary

Remote is seeking a Scaled Customer Success Manager based in Canada. You will build personalized, data-driven engagement strategies to maximize product adoption, sustain customer satisfaction, and reduce churn.

You will manage a high-volume portfolio while collaborating with Product, Education, and Renewals to shape a seamless customer journey. You will leverage Gainsight and AI-assisted tools to deliver value at scale, with a remote-first setup across North America and beyond, supporting

Qualifications

• 1+ year in Customer Success, customer service, or customer marketing.
• Excellent written and verbal communication skills.
• Curious, customer-focused mindset with problem-solving.
• Strong organizational and project management skills.
• Experience managing a high-volume book of business.

Responsibilities

• Engage with customers to gather feedback and guide product adoption.
• Develop personalized, scalable communications triggered by actions or milestones.
• Collaborate with cross-functional teams to improve the customer journey.
• Monitor health metrics to anticipate needs and reduce churn.
• Deliver value-added services like webinars and in-app guides.

Skills

Customer Success

Written & verbal communication

Relationship building

Analytical thinking

Project management

SaaS experience

High-volume portfolio

Tools

Gainsight

Claude (AI)

Job description

Remote is seeking a Scaled Customer Success Manager based in Canada. You will build personalized, data-driven engagement strategies to maximize product adoption, sustain customer satisfaction, and reduce churn.

You will manage a high-volume portfolio while collaborating with Product, Education, and Renewals to shape a seamless customer journey. You will leverage Gainsight and AI-assisted tools to deliver value at scale, with a remote-first setup across North America and beyond, supporting