Remote SAP O2C Operations Coordinator

Globalchannelmanagement; Miami (FL); Remote; USD 60,000 - 85,000; Full time

Job summary

Globalchannelmanagement seeks a Customer Operations Coordinator for a fast-growing beauty and personal care brand migrating from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You’ll support the customer operations workstream from process documentation to testing, go-live and post-launch support.

You will document current order-to-cash processes, help review SAP workflows, write test scripts, validate migrated data and participate in cutover activities, with emphasis on data accuracy

Qualifications

• 2-4 years in customer operations, order management, supply chain or ERP support
• Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
• Intermediate to advanced Excel
• Strong documentation, follow-up and problem-solving skills

Responsibilities

• Document current order-to-cash processes and help review the new SAP workflows
• Take part in SAP design workshops and capture requirements, questions and action items
• Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
• Log and track defects through to resolution and retesting
• Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
• Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
• Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
• Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids

Skills

Excel proficiency

Documentation

Problem solving

ERP support

Tools

SAP S/4HANA

SAP SD

Microsoft Dynamics 365 Business Central

Job description

Globalchannelmanagement seeks a Customer Operations Coordinator for a fast-growing beauty and personal care brand migrating from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You’ll support the customer operations workstream from process documentation to testing, go-live and post-launch support.

You will document current order-to-cash processes, help review SAP workflows, write test scripts, validate migrated data and participate in cutover activities, with emphasis on data accuracy